Refund policy
Return & Refund Policy
At Riza Trending Atelier, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the receipt or proof of purchase.
To start a return, please contact us at:
Email:
rizalyn.artillera@rizatrendingatelier.com
Return Address:
Riza Trending Atelier
Muscat, Muscat Governorate
P.O. Box: 1250
Postal Code: 120
Sultanate of Oman
Please do not send any items back without contacting us first. Once your return request is approved, we will provide detailed return instructions.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing:
rizalyn.artillera@rizatrendingatelier.com
We will assess the issue and provide an appropriate solution as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Sale or clearance items
- Items showing signs of use or damage caused after delivery
- Products returned without prior approval
If you have any questions about whether your item qualifies for a return, please contact our customer support.
Exchanges
If you would like a different product, we recommend returning your original item (if eligible) and placing a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
Items must be returned unused, with tags attached, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: